September 30, 2019
To our Consumers, Families and Supporters:
It has come to our attention that in the past two days, there have been negative and false comments posted about Medina Creative Housing and affiliated companies on social media. Please know that we take this matter seriously and we are deeply saddened by the false and defamatory statements being made with no context or concern for consequences. Therein lie the potential hazards of social media today.
While we cannot speak to the specifics of each comment due to privacy laws and HIPAA regulations, we want to assure you that the health and safety of the individuals we have the privilege to serve is our highest priority. Nothing is more important to us than the care, comfort and safety of our residents. Families entrust their loved ones to us. And our staff works diligently to deliver compassionate, professional services and the best outcomes so that individuals with disabilities can live their lives with dignity and opportunity.
Our agency documents, investigates and reports all alleged and actual occurrences in accordance with Department of DD rules and regulations. If you have any concerns or wish to report an incident, please contact Felicia LaMontagne, Director of Services at 330-591-4434 or firstname.lastname@example.org. Going through the appropriate channels will assure that all matters are handled appropriately and effectively.
Please feel free to contact me with any questions regarding this matter.